FREQUENTLY ASKED QUESTIONS
Shopping on Gemani Supplies is easy! Once you have found the product you want to buy, just follow the steps below:
- Click on 'buy now', to add this product to your cart,
- Click on 'cart' in the top right corner,
- Register/Login into your account by entering your email and password,
- Enter your shipping/billing information,
- Choose your preferred payment option,
- Click on 'Confirm order' to proceed to the payment portal and complete your order.
Once your order is placed, we will either automatically confirm it by notifying you via email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. In case you have a doubt about whether the confirmation was done or not, do not hesitate to contact our Customer Service Call Center at
Upon confirmation of your order, we will send you a notification via email. We'll also send you an email as soon as your order has been processed and has left our warehouse in Kenya (shipped).
We do our best to ensure deliveries are within the stipulated timeline. However you can also check your order's. In the event the order is past timeline please contact our customer support team
Yes, we are committed to offering our customers 100% genuine and original products
You can choose from the different payment methods available on Gemani. Please find below the list of available payment methods:
- Cash On Delivery (easy and simple at your doorstep)
- Credit/Debit Card
- Mobile Money
You can find the payment methods at the final step of checkout in detail. Do not hesitate to contact our Customer Service in Kenya for more information.